Contact

Get the right Backenly help, fast

Support, billing, production issues, onboarding, and founder conversations all start here.

support@backenly.comTalk to founder
Support
support@backenly.com
Production
Trace IDs welcome
Response goal
Two business days
Best first stop

Product support

Questions about projects, generated APIs, auth, storage, billing, or account access.

Email support

High signal reports

Production issue

Include the project name, endpoint, timestamp, and any trace ID shown in the dashboard.

Report issue

30 minute call

Founder call

For onboarding, partnerships, enterprise questions, or architecture discussions.

Book a call

Make support useful

Send the details that let us solve it on the first pass

Backenly is a backend platform, so the fastest support threads include concrete runtime context. A little precision up front saves a lot of back-and-forth.

What to include

Useful for support and production reports.

  • Account email or workspace URL
  • Project name or project ID
  • What you expected to happen
  • What happened instead
  • Relevant timestamp, endpoint, or trace ID

Need help choosing a plan?

Tell us what you are building, expected traffic, and whether the app is already live.

Email supportView pricing