Refund Policy
Straightforward billing terms for Backenly subscriptions: cancel anytime, keep access through the paid period, and contact us if something looks wrong.
Last updated March 28, 2026
Cancel anytime. No lock-in.
All Backenly subscriptions are monthly and non-refundable by default. You can cancel at any time from your billing settings. Your access continues through the end of the current billing period, then your account reverts to the free plan.
By plan
| Plan | Price | Refunds |
|---|---|---|
| Free | $0 | No charge, so no refund is needed. |
| Pro | $25/month | Monthly subscription charges are non-refundable by default. |
| Enterprise | Custom | Refund terms are set in the individual agreement. |
Monthly subscriptions
All monthly subscription charges are final and non-refundable by default.
- You may cancel at any time from billing settings
- Access continues until the end of the paid billing period
- After the period ends, the account downgrades to Free
- Unused days inside a billing cycle are not refunded
Exceptional circumstances
We review billing edge cases individually and will make things right when the issue is on our side.
- Duplicate charges or billing errors
- Charges made after a valid cancellation request
- Significant service outage during your billing period
When refunds are not available
Refunds are generally unavailable for normal monthly subscription charges and account misuse.
- Standard monthly subscription charges
- Accounts that violated our Terms of Service
- Plan overages, add-ons, misuse, fraud, or abuse
- Dissatisfaction alone after continued use of the service
Have a billing question?
Include your account email, charge date, and a short description of what happened.